Empowered Agents, Intelligent Automation, Frictionless Experiences Does your organization have the tools to truly delight your customers? With rapid changes sweeping the customer service & experience landscape over recent years, now is the time for your brand to reset priorities, refocus organizational strategy, and retool the workforce to deliver delightful service experiences at every touchpoint. 49% of consumers have left a brand in the past year due to poor customer experience. 86% of consumers would leave a brand after as few as two poor experiences. It is overwhelmingly clear that, …