Empowered Agents, Intelligent Automation, Frictionless Experiences

Does your organization have the tools to truly delight your customers?

With rapid changes sweeping the customer service & experience landscape over recent years, now is the time for your brand to reset priorities, refocus organizational strategy, and retool the workforce to deliver delightful service experiences at every touchpoint.



49% of consumers have left a brand in the past year due to poor customer experience. 86% of consumers would leave a brand after as few as two poor experiences. It is overwhelmingly clear that, to achieve service & experience excellence in 2022 and beyond, organizations must exceed satisfaction and ensure delight across the customer journey.

That’s why Reuters Events: Customer Service & Experience 2022 brings together senior leaders from the world’s biggest and most influential brands to share their actionable insights, real-world benchmarks and organizational strategies that will enable you to empower your service agents, automate intelligently, and provide a frictionless customer experience from first contact to post-purchase and beyond.

Customer Service & Experience 2022 by
Reuters Events

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Customer Service & Experience 2022 by Reuters Events

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Customer Service & Experience 2022 by
Reuters Events