Confidence. Resilience. Advocacy. CX, Marketing and Digital Leaders are each passionate about the value of great Customer experiences and each need specific insights to understand and accept risk in order to avoid risk; they need the tools and skills to predict what the future holds and drive deep transformational change, and they need the courage and inspiration to make bold choices and stay ahead of the curve in this fast-changing world. But it’s about more than just staying one step ahead: it’s about thriving outside of the comfort zone, discarding obsolete legacies, anticipating …